Privacy Policy

USC UCEDD respects the privacy of users of its websites, mobile applications, social media channels, and other online-based services (“Online Services”).  This Privacy Policy covers all these Online Services and explains what information is collected about you, how that information may be used, with whom it may be shared, and your choices about such uses and sharing.  By using any of the Online Services, you agree to this Privacy Policy.

What Information is Collected

USC UCEDD may collect personal information (information that can identify you including, but not limited to, your name, phone number, mailing address, e-mail address, username, password, and credit card information) and non-personal information (information that does not identify you including, but not limited to, information about the browser you are using and the pages visited during a single or multiple visits).

Information You Provide

USC UCEDD collects personal information from you as part of online transactions.  When you contact USC UCEDD or fill out online forms while using the Online Services, information is collected to help identify you on return visits to the service, categorize your questions or needs, respond to them, and, if applicable, investigate a breach of the Online Services’ terms and conditions.  This information is also used to track potential problems and trends and customize responses to better serve you.

Information Collected Automatically

Cookies

Cookies are small text files that are stored on your computer or mobile device for record-keeping purposes.  USC UCEDD uses cookies to gather information on what pages you access or visit and what information you provide, such as survey information and online registrations.  The use of cookies does not result in the collection of any personal information from you.  You may choose to adjust the settings of your web browser to disallow the usage of cookies.  However, if you reject cookies from the Online Services, some parts of the Online Services may not work properly.

Other Technologies

USC UCEDD may collect personal and non-personal information about how you use the Online Services including, but not limited to: domain names visited, URLs accessed, URLs of hyperlinked sites from which you came or to which you went, website traffic patterns, searches performed, browsers used, date, frequency, and period of use, server usage statistics, Internet Protocol address, and name of Internet Service Provider.  USC UCEDD also may collect an anonymous identification number if you come to the Online Services from an online link displayed on a third-party website.

How Information May Be Used

Communications and Subscriptions

USC UCEDD may use your personal information to communicate with you.  Whether you continue to receive such communications is your choice.  You can request to stop communications by either clicking on the “Unsubscribe” link at the bottom of an e-mail you receive, if available, or by contacting USC UCEDD through one of the means listed in the below “Contact” section of this Privacy Policy.

Improvement of Online Services

Information gathered from cookies and related technologies helps USC UCEDD improve the content and performance of the Online Services for you, offer online features that are helpful to you, customize the content and layout for you, and contact you to build awareness about its efforts and charitable endeavors.  This information also helps diagnose problems with the Online Services.

Mobile Services

Information gathered from the download or use of any of its mobile applications is sent to USC UCEDD.  This information may be traceable back to you and may be used to identify you.  This information may be used for any reasons deemed appropriate by USC UCEDD including, but not limited to, internal evaluation of mobile services, quality control, and the development of additional supportive mobile-enabled services for product and service improvement.

User-Submitted Content (Blogs, Bulletin Boards, Reviews, Profiles, etc.)

Information that you submit using USC UCEDD’s social media sites, or other online channels should be considered public.  Your posts may appear on other websites as the results of searches or through the actions of others who find your content compelling and wish to promote it on the web.  Whenever you voluntarily provide personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others (for example, if you share your phone number publicly, you may receive unwanted phone calls).  USC UCEDD cannot control who reads your postings or what others may do with the information you post, so please exercise discretion and caution with respect to your personal information.  Once you have posted information, you may not be able to edit or delete such information.

Online Comments, Surveys, and Feedback Forms

You may be asked to complete surveys, provide comments, or complete feedback forms when using the Online Services.  USC UCEDD uses such information to better understand your needs and preferences and to gather information about trends and issues.

Job Applications

If you submit personal information to Children’s Hospital Los Angeles through the Online Services to apply for a job, the information will be used in connection with your application.  Even if you are not hired, Children’s Hospital Los Angeles may retain your personal information to contact you for any other positions and to help advocate for efforts by Children’s Hospital Los Angeles to protect the health of children.

Who Information May Be Shared With

USC UCEDD wants you to understand when and with whom it may share your personal and non-personal information.  Your information is never sold or rented to others.  USC UCEDD does not share your personal information with others except as indicated below.

E-mails and Messages

E-mails and other types of messages that you send to USC UCEDD via the Online Services may be shared with a customer service representative or other representative of USC UCEDD who may or may not be an employee.  E-mails that do not require a response are discarded.  E-mails that require a response are, once addressed, either archived or deleted, depending on the nature of the inquiry.

Analytics

By using USC UCEDD’s Online Services, your traffic and browsing patterns are subject to the same level of scrutiny, measurement, cataloguing, and other information gathering that occurs across the Internet via the efforts of third parties such as Google, Bing, and Facebook. USC UCEDD does not prevent, and is not responsible for, such third parties’ access to the browsing history you develop on the web through your personal use and interactions online.

How USC UCEDD Protects Your Personal Information

USC UCEDD has security measures in place to protect against the loss, misuse, and alteration of your personal information under its control.  The personal information you provide on the Online Services is stored on secure servers, and access to change or edit this information is restricted to those authorized by USC UCEDD.

E-mail should not be considered a secure and confidential means of communication.  It is possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to USC UCEDD. If you wish to keep your communication private, DO NOT EMAIL ANY CONFIDENTIAL INFORMATION.  IF YOU DO SO, IT IS AT YOUR OWN RISK.

Your Choices About Collection and Use of Information

You can choose not to provide USC UCEDD with certain information, but that may result in your being unable to use certain features of the Online Services such as registering, participating in a survey, asking a question online, and initiating transactions.

Do Not Track Signals

USC UCEDD’s Online Services do not recognize automated browser signals regarding "do not track" instructions.  Please note that third parties may collect personal information about your online activities over time and across different websites when you use the Online Services or browse other websites.  For more information about "do not track" signals, visit www.allaboutdnt.com.

Third-Party Websites

USC UCEDD’s Online Services may contain links to websites of outside organizations.  While these links may indicate special relationships between the organizations, USC UCEDD is not responsible for the privacy practices of websites of these organizations.  Please familiarize yourself with the privacy policies of any website you visit to determine what information is being collected.

Visiting Online Services From Outside the United States

This Privacy Policy is intended to cover the collection of information on the Online Services from residents of the United States.  If you are using the Online Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where USC UCEDD’s servers are located.  The data protection and other laws of the United States might not be as comprehensive as those in your country.  By using the Online Services, you understand that your information may be transferred to USC UCEDD’s facilities and third parties as described in this Privacy Policy.

Contact

If you wish to change your personal information or stop communication from USC UCEDD, or if you have questions about this Privacy Policy, do one of the following:

Use our electronic contact form

Or

Write to the following address:

USC UCEDD
Children's Hospital Los Angeles
4650 Sunset Blvd., Mailstop #53
Los Angeles, CA 90027

Changes to This Privacy Policy

USC UCEDD may change this Privacy Policy from time to time without notice.  The most recent revision date is listed below and the posted version of this Privacy Policy will apply to your use of the Online Services.

Effective Date: January 1, 2015